Other Patient Information

Test Results

All test results are reviewed by the doctor.  It generally takes 2 to 3 days for the results to be processed following your test.  We can then tell you over the phone if a result is normal or if a follow up is required.  Please call reception after 2.00 pm for all results.

Prescriptions/Referrals

In some cases, routine prescriptions can be provided without consultation.  We need a minimum of 48 hrs notice please.  There is a fee of $20 for all prescriptions without a consultation, or you can make an appointment with one of our doctors and you will be bulk billed.  Certificates and referral letters generally require a consultation.  Where we agree to do these without a consultation a fee will be charged.  Medicare will not cover these items.

Home Visits

If necessary we will visit patients at home but we usually find it better to see you at the medical centre where we have full facilities.  It is usually not possible to do urgent house calls – if it is an emergency call  000 for an ambulance.

Phone Calls

Our practice nurses can provide advice and follow up for some conditions over the phone.  Please be sure your query is straight forward.  We cannot make a diagnosis over the telephone!  To minimize interruptions to other patients, receptionists may take your number so that you can be called back.  If the matter is urgent let the receptionist know so that you can be put straight through to the nurse.  If our nurse is unable to assist or feels the matter requires a doctor’s assistance she will either make an appointment for you to see one of the doctors, speak to them for advice or ask the doctor to return your call.  Return calls by the doctor will be made either at the end of their morning session or at the end of the day.

Registers

Details of PAP smears, and childhood immunizations performed at TMC are forwarded to the PAP Smear and Australian Childhood Immunisation Registers.  These registers are important to determine the numbers of Australians accessing these services.  Please discuss these registers with your doctor if you have any concerns.

Reminder Systems

Our practice is committed to preventative care and routinely records information which is later used to remind patients about investigations, visits, or procedures when they are due.  If you would prefer not to be entered into this reminder system please let your doctor know.

Privacy

Your medical record is a confidential document.  Your privacy is important to us in safeguarding your information.  Our Privacy policy is available on request.

Complaints, Constructive Criticism, Praise, Etc

If you have a problem or can think of a way for us to improve our service, please discuss it with your doctor or our Practice Manager.

Our Opening Hours

Monday – Friday 7:00am – 8:00pm
Saturday 9:00am – 12:00pm
Sunday 9:00am – 11:00am

Our Locations

Toormina Contact Details
Sawtell Contact Details

 

Online Appointments

You must be an existing patient of the practice, you can only make an appointment with your normal doctor.

Make an Appointment