All test results are reviewed by the doctor. It generally takes 2 to 3 days for the results to be processed following your test. We can then tell you over the phone if a result is normal or if a follow up is required. Please call reception after 2.00 pm for all results.
In some cases, routine prescriptions can be provided without consultation. We need a minimum of 48 hrs notice please. There is a fee of $20 for all prescriptions without a consultation, or you can make an appointment with one of our doctors and you will be bulk billed. Certificates and referral letters generally require a consultation. Where we agree to do these without a consultation a fee will be charged. Medicare will not cover these items.
If necessary we will visit patients at home but we usually find it better to see you at the medical centre where we have full facilities. It is usually not possible to do urgent house calls – if it is an emergency call 000 for an ambulance.
Our practice nurses can provide advice and follow up for some conditions over the phone. Please be sure your query is straight forward. We cannot make a diagnosis over the telephone! To minimize interruptions to other patients, receptionists may take your number so that you can be called back. If the matter is urgent let the receptionist know so that you can be put straight through to the nurse. If our nurse is unable to assist or feels the matter requires a doctor’s assistance she will either make an appointment for you to see one of the doctors, speak to them for advice or ask the doctor to return your call. Return calls by the doctor will be made either at the end of their morning session or at the end of the day.
Details of PAP smears, and childhood immunizations performed at TMC are forwarded to the PAP Smear and Australian Childhood Immunisation Registers. These registers are important to determine the numbers of Australians accessing these services. Please discuss these registers with your doctor if you have any concerns.
Our practice is committed to preventative care and routinely records information which is later used to remind patients about investigations, visits, or procedures when they are due. If you would prefer not to be entered into this reminder system please let your doctor know.
If you have a problem or can think of a way for us to improve our service, please discuss it with your doctor or our Practice Manager.
Toormina Medical Centre
|Monday – Friday||7:30am – 6.30pm|
|Saturday||9:00am – 12:00pm|
|Sunday||9:00am – 11:00am|
Sawtell Medical Centre
Monday – Friday 8:30am – 5:00pm
Emergency Clinic at Toormina Medical only Saturday 9:00am – 12:00pm & Sunday 9:00am – 11:00am